Business Hours

Monday to Thursday 8 am to 8 pm (CST)
Friday and Saturday 9 am to 6 pm (CST)
Sunday 12 noon to 8 pm (CST)

Live Chat (See Bottom Right)

Chat with Customer Service now
(If outside hours: sends an email)

Email sales@lampsusa.com

Customer Service within a few hours
(If late evening/overnight, allow up to 1 day)

Phone 1-877-526-7247

Customer Service during business hours
(If outside hours, allow 1 day for voicemail)

Free Shipping over $49

Free ground shipping to continental USA
Plus easy returns within 30 days

Regular Shipping $3 - $9

Orders below $49, larger items are $9
Smaller items are only $3 or $5

1-3 days to Process

"Quick Ship" items leave in 1 business day
Other items leave in 1-3 business days

Fast Transit Times

1-5 business days depending on distance
"Quick Ship" items ship from Wisconsin

30 Days for Easy Returns

We'll fix any mistakes at no charge
Your mistake? See our Return Policy

Need Faster Shipping?

Contact us for for urgent shipping
Affects transit time, not processing time

Alaska, Hawaii, PR, APO, FPO

Ships by USPS, contact us for shipping rates
Free Shipping not available

120% Low Price Guarantee

We'll match and beat all prices*

LampsUSA - Return Policy

Easy Returns

If you are not satisfied with your purchase for any reason, contact us within 30 days with your name, order number, and reason for the return to request a Return Authorization Number. 

Any items returned without a return authorization, missing packaging, parts or manuals, or with damage will be assessed a minimum 25% restocking fee. Any items with Cut Wires or in otherwise unsalable condition are not returnable!

Damaged Merchandise

Please inspect all items upon receipt for any damage. Any item damaged due to freight handling or factory defects will be repaired or replaced at no additional charge to you. Please e-mail us at sales@lampsusa.com within 7 days with your Name and Order Number.

If you receive a damaged item, we will make every effort to replace the part or the entire item so you are fully happy with your new item. If you decide not to replace the item, then the original shipping charge is not refundable.

Shipping Back to Us

Upon return of the merchandise in New, Uninstalled, Undamaged & Unused Condition, we will refund you the total less the original shipping and handling. We cannot accept returns on merchandise you have used, installed, altered or damaged. All returned items are shipped at the customer's expense. All returns must have a Return Authorization.

Send Returns to:
LampsUSA Returns
1212 American Way
Watertown, WI 53094

We recommend using a carrier that provides tracking, and that you insure the returned item for the entire amount.

Lamp Shades

If you are purchasing lamp shades, please do not remove the protective plastic-wrap until you are sure you will be keeping the shade, otherwise a 25% restocking fee will be charged. When you are sure you are keeping the lampshade, remove the plastic wrap before using the lamp.

Warrantied Merchandise

LampsUSA will honor all available manufacturer warranties still in effect covering manufacturer defects. Please open and inspect all items upon receipt for full warranty protection.

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