Business Hours

Monday to Thursday 8 am to 8 pm (CST)
Friday and Saturday 9 am to 6 pm (CST)
Sunday 12 noon to 8 pm (CST)

Live Chat (See Bottom Right)

Chat with Customer Service now
(If outside hours: sends an email)


Customer Service within a few hours
(If late evening/overnight, allow up to 1 day)

Phone 1-877-526-7247

Customer Service during business hours
(If outside hours, allow 1 day for voicemail)

Free Shipping over $49

Free ground shipping to continental USA
Plus easy returns within 30 days

Regular Shipping $5 - $9

Orders below $49, larger items are $9
Smaller items are only $5

1-3 days to Process

"Quick Ship" items leave in 1 business day
Other items leave in 1-3 business days

Fast Transit Times

1-5 business days depending on distance
"Quick Ship" items ship from Wisconsin

30 Days for Easy Returns

We'll fix any mistakes at no charge
Your mistake? See our Return Policy

Need Faster Shipping?

Contact us for for urgent shipping
Affects transit time, not processing time

Alaska, Hawaii, PR, APO, FPO

Ships by USPS, contact us for shipping rates
Free Shipping not available

120% Low Price Guarantee

We'll match and beat all prices*

5 Star Customer Service

Last Updated on November 29, 2018 by Andrew Romans | 0 comments

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Lamps USA received the best news to help round out an already amazing year -- and it’s all thanks to you, our loyal customers.

We are honored to be recognized again by Newsweek as one of America’s Best Customer Service businesses for 2020.  We also won the top spot for 2019, which is humbling since we truly care about each customer.  Thank to your continued support, we have ranked as one of the best online lighting retailers.

Every year, Newsweek selects their ‘best of’ lists by taking a look at our economic landscape. They found this year was a good time to shift their focus towards customer service, because of its strong personal focus on the consumer. The goal was to highlight how companies and consumers interact, and more importantly, how companies nurture these relationships.

Newsweek worked with Statista, a global research firm, to collect and analyze data from 141 different retail categories. As a result, Newsweek’s compilation reveals the best customer service companies across the board.

How is Lamps USA committed to excellent customer service?

Lamps USA maintains a rigorous customer service process to ensure every inquiry is answered in a timely manner with up-to-date, relevant information.

Did you know there are multiple ways to get in touch with us?

Customers who want quick answers are welcome to our comprehensive frequently asked questions section. More often than not, you can find the answer you’re looking for here.

Need to talk to a real employee right away? We offer live chat for quick questions in real time. Just click on the ‘Live Chat with an Expert!’ tab on the bottom right of your desktop screen.

Maybe email is more your preferred method of communication. In that case, e-mail LampsUSA at for order inquiries.

No computer? No problem! Get in touch with us via phone toll-free at 1-877-526-7247 (Mon-Thu 8-8 CST (Fri, Sat 10-4, Sun 12-4). Don’t forget to have the manufacturer & product number(s) along with your credit card ready.

Last but definitely not least, we’re happy to receive customer feedback and communications through regular mail. Contact us at:

1212 American Way
Watertown, WI 53094

Thank you again to those of you who have made Lamps USA your number one lighting retailer for lamp shades, standing lamps, outdoor lighting, and more. Having trouble finding where to begin on your shopping journey? Check out our helpful (and free!) lighting guide and explore what your space can become.

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