The lamp was the same as it was advertised in their website . The Quality and workmanship was excellent. Installation was very easy . I was very impressed and happy . But unfortunately their was a missing part not included in the package . I immediately called the 1-800 number and spoke with Denise who was not only friendly but very professional. She just listened to my complaint. After that she promised to help me . She suggested if I can call the distributor and explained my dilemma . Without my knowledge Denise had already called and emailed me her communication with the distributor and resolved the issues for me . When I called to thank you she told me that a replacement of the lamp (not the part missing ) is on the way and gave me an estimated day of delivery . I’m now enjoying my lamp and very impressed and pleased with the customer service I’ve got from Lamp USA . Thank you Denise . I’m now a Lamp USA customer for life .