K. O. - Evansville, IN - Holy Cow that was EASY!!! I placed an order last night on your very easy to navigate website and I realized this morning, I had ordered the wrong finish on my light fixture. I called the 877 number listed on my email confirmation and Denise answered the phone. First of all, she is SUPER nice…she switched things around for me and is shipping me the light fixture I should have ordered. It was nice to not have to go through a ton of options in an automated phone system…the person who answered the phone was able to help me!!! How great! Great job all around on the customer service! Lamps USA’s ears will be burning…I’m going to be spreading the word about your great company. Thank you!!!!!!!!
M. P. -
My experience with your company could not have been better. I found a set of pendant lights that my city's largest lighting store could not get (or even promise) for two months as did several other online stores. I took a chance with your company since I had not ordered from you before, and not only was the price as low as any other, I received my order in 2 days. I am very pleased and would definitely order from you again without hesitation. Thanks!!!
J. B. - Stevenson Ranch, CA -
Just a quick note to thank you for your help. I received the replacement globes last week and my chandelier is now perfect!!! I receive so many compliments on it and I always refer my friends to Lamps USA. Your excellent customer service is completely responsible for my satisfaction and continued customer loyalty!
Thank you so much!
B. N. - Kansas City, MO -
I cannot begin to tell you how pleased I am with my recent order. After scouring the internet and locating the product on your website I was ecstatic. Placing the order was easy and even follow-up options were incredibly fast. I received my order within 2 days ? unbelievable! Please know that I have bookmarked your website for future orders because for housing and decorating. It is superior to any I have found so far. I will also be word of mouthing to all my friends and relatives so that they too can experience the marvelous service I received with your company. On a scale of 1-10 I give you a 9.5. Way to go!!
S. B. - Maryland Heights, MO -
Wanted to say thank you for my order. The shades are perfect. The price was right. Have to say I was hesitant to order lampshades online, but you have made a return customer outta me!
M. M. - Ontario-LampsUSA respects their customers and epitomized that high level of customer service some US companies are known for. After receiving an outdoor lamp shipped direct from the manufacture with a broken glass, LampsUSA worked with that manufacture to replace my lamp with no hassle. This the level of service ensures a risk free internet purchase. I appreciate the support provided by their staff and have recommended them to others.
S. D. - King George, VA -
Absolutely AMAZING! This fixture arrived in less than 48 hours after I placed the order......that's incredible! And it arrived in good shape. Thank you!!
D. B. - San Diego, CA-
This company is fantastic ! We built a new house and used Lamps USA as our source for lighting. Every fixture we received looked better than we expected. Opening each box was an experience like Christmas morning. One piece arrived broken but Lamps USA replaced it, lightning fast ! Their customer service (Susan & others) is fantastic. And, they really do honor their price matching without hesitancy. We have never worked with an internet company any better than this one. I highly recommend this company.
L. G. - Garnet Valley, PA -
Thank you so much, I can't wait to have my light installed. From what I can tell, the quality looks fantastic and I know it will bring new life to my entranceway.
B. G. - Cooperstown, NY -
You can be sure I will be ordering more shades from LampsUSA not only because they are well priced but I am very impressed with your customer service.
A. G. - New York, NY -
You have certianly provided us about the most outstanding customer service we have ever experienced! The care with which you've dealt with our problem certainly guarantees we will remain most loyal LampsUSA customers!
- Hi, received the order, perfect and fast thanks. will recommend. regds-
N. S. - Universal City, TX
- Thank you for the super customer service, which is outstanding and also much appreciated! We will surely buy many more light fixtures from you in the future! I shall contact you after the package arrives! With much thanks, NS
J. M. - Michigan/Ontario -
Hi, I just wanted to email you to tell you how pleased I was with my order. I live in Ontario, Canada and locally I saw the Ashley "Eunice" set of lamps for 299.99 + 13% tax. I did a search on the internet for the brand and your site came up offering free shipping so I ordered them and had them delivered to my boyfriend's house in Michigan. For $134.00 US total, I got the same lamps that would have cost me $338.00 here. The delivery time was incredibly fast and the packing was exceptional. I love the lamps and will definitely be purchasing from you in the future!
R. D. - Nichols Hills, OK
- Hi there at Lamps USA. The Dale Tiffany "Sunset" lamp has arrived safely and promptly, (thanks FedEx), (the lamp has) been unpacked, assembled and put into service at its
planned/designated location in my home office. It is perfect. It has been such a LONG TIME since I have been so pleased with a
purchase. In a world where it is one "we dont stock that anymore", "your order is
lost in our computer", "we shipped it three weeks ago", "the delivery
people say that item could not be delivered"...a favorite with USPS...on
and on and on, to nauseous oblivion...I cannot tell you good folks how
absolutely refreshing this experience has been.
N. L. - Paoli, PA -
Dear LampsUSA Sales Dept.....I ordered two lampshades from your company (first time) online and was very pleased, both with your prices and the incredibly fast delivery and excellent packaging (my black paper shades arrived in perfect condition, thanks to your blow-up plastic packing bags). Keep up the good work! I would not hesitate to order from Lamps, USA again in the future. As a part-time artist and home decorator, I will be sure to share my good experiences with my decorating clients and friends. I believe it would have taken quite some time to track down the size of black lampshades with gold interior that I was looking for in the local stores, if I could have found them at all.
S. R. - Chicago, IL -
I'm writing to say how satisfied we are with your product. Our chandelier arrived in less than one week, was very carefully packaged, and the quality is fantastic! We installed it this weekend (after consulting your great web site regarding hanging height), and we love it! Hats off to LampsUSA for selling quality products in a professional manner. A very satisified customer.
P. A. - Chandler, AZ -
This was the first time I ever ordered from your company and what a delightful experience!! My merchandise was sent with promptness,it arrived by Fed Ex in wonderful condition and is beautiful. I will spread the word about my experience. Wonderful working with you. I had looked at other places and chose yours for the shipping price (not a rip off) as well as a great website. Totally impressed.
C. D. - Muskego, WI -
I just had to write and tell you how pleased I was with the speed of delivery, the packing, and most especially the lampshade. It is just stunning!!!! Thanks for the great service and products....I will highly recommend you to my friends.
A. D. - Independence, MO-Excellent prices & I researched this THOROUGHLY before I bought.
R. W. - Gretna, LA-I found you on Yahoo while looking for lamps for my wife. You have a very nice web site which is easy to order form.
R. T. - Boston, MA-Thank you so very much for sending the lamp shade so promtly. It's perfect. When the original was broken I was sick. My husband went online and there you were.
C. D. - Brooklyn, NY-I think your website is wonderful! The styles are impressive and the pricing offers great values.
G. A. - Cheektowaga, NY-Thank you very much for your selection of lamps you offer to new home buyers like myself.
R. T. - Houston, TX-I can't believe the quick service I received. I ordered my lamps on Thursday and had them on Saturday. Thanks again.
M. A. - Bay Shore, NY-Your site is great. I have had problems attaining these lamps for some time now. I am very excited to have found them on your site.
M. M. - Indianapolis, IN-It's comforting to know that your company has good customer service. I will..order from your company in the future just because of that simple fact. Thanks for your time and effort!
J. B. - N.Attleboro, MA-Excellent site. Easy to navigate and it is fast. Lots of styles to choose from!!!!